FAQs

ice cream in the time of covid 

PICK UPS

How do I pick up my order?

Orders can only be collected from our Noordhoek Scoop Shop in the Noordhoek Farm Village. Our pick up window is at the front of the shop facing the interior of the village. All of our double doors will be shut. 

Can't I just have a little scoop while I pick up?

Sorry, but not until stage 3! At stage 4 we are prepackaged tubs only. 

How do I pay?

Payments can be made via Payfast on our website! Absolutely no cash or card transactions will be accepted at the shop. 

How will my ice cream be packaged?

All ice cream will come in a sealed paper bag. If you are not going to have freezer access for over 30 minutes after collection, we recommend you bring a cooler box and a few ice packs. 

DELIVERY

When do I get my ice cream?

Orders placed before 11am will be delivered between 12pm-4pm the same day.  Orders placed after 11am will be delivered the following day between 12pm-4pm. 

I wasn't home for the delivery, what now?

We will contact you when your ice cream leaves the shop for delivery with a more specific time frame as to when the driver will be at your front door. Our driver will wait at the delivery destination for 5 minutes before proceeding to the next stop. If you are unavailable for delivery, you are then welcome to pick up your ice cream at the shop closest to your home. We will not attempt delivery again for the same order. 

ORDERING

My favourite flavour is sold out. When do you restock flavours?

While we have a super small batch churnery, we are constantly restocking. If the flavour you are after is sold out today, it will most likely be back in stock tomorrow. 

Can I just call in my order or reserve a few tubs?

Sorry, but no. All orders and payments must be done via the website to streamline inventory, make the selection fair for everyone, and maintain our sanity.  

AREAS FOR DELIVERY

Do you deliver to me?

Southern Suburbs

Constantia, Bergvliet, Meadowridge, Tokai, Diep River, Plumstead, Newlands, Claremont, Rhondebosch, Bishopscourt, Steenberg, Wynberg, Lakeside, Grassy Park, Muizenberg

Noordhoek Penninsula

Noordhoek, Sunnydale, Fish Hoek, Kommetjie, Capri, Crofter's Valley, Glen Cairn, Sun Valley, Silverglade, San Michel, Lake Michelle